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Tiens Online Products are available ONLY for Tiens Independent Consultants.

Policy and Procedures:

  • Shipping and Back Order Policy:
  • Orders will be delivered within 3 to 5 working days. A shipping and handling fees of A$8.50 will normally be applied. Tiens will expeditiously ship any part of an order which currently in stock. However, if an ordered item is out of stock, it will be place on back order and sent when Tiens receives additional inventory. Indepedent Consultant will be charged and given Personal Sales Volume(BV) on back ordered items unless notified on the invoice that the products has been discontinued.

    Tiens will notify Independent Consultant within 2 working days if items are backordered and are not expected to arrive within 30 days from the date of order. Estimated arrival date will also be be provided. Back ordered may be cancelled upon request. Independent Consultant may request for a refund, credit on account or replacement of mechandise for cancelled back ordered.

  • Confirmation of Order:
  • An Independent Consultant or recipient of an order must notify the Company within 3 working days of any discrepancy or damage to the order. Failure to do so may cancel the Independent Consultant's right to request for a correction.

  • Product Guarantee. Return, and Inventory Repurchase, Products Exchange:
  • Tiens warrants the quality of its products and will refund any defective products provided that the warranty has not elapsed. An Independent Consultant returning a damaged or defective product must contact Tiens Customer Service at the Sydney Head Office to receive an authorisation prior to returning the product(s).

  • Thirty (30) Day Return Policy:
  • Tiens 100%(less shipping), unconditional, 30-day, money-back guarantee policy is applicable to all Independent Consultant provided the return products is in resaleable conditions. If of any reason an Independent Consultant is dissatisfied with any Tiens Products, he/she may return the products to us within thirty (30) days from the date of purchase for a replacement, exchange, or full refund. Tiens may deduct from the amount of the refund paid to the Independent Consultant any commissions or bonuses the Independent Consultant may received as of the result of the products that he/she returns for a refund.

  • All Other Return Policy:
  • An Independent Consultant may return products which he/she purchased within the past 3 months for a refund of 90% of the purchase price provided the merchandise is in resaleable condition, unless otherwise requied by law.

    Products shall be deemed "resaleable" if each of the following condition is satisfied:
  • They are unopened and unused;
  • Packaging and labelling has not been altered or damaged;
  • The product and packaging are in a condition such that it is commercially reasonable practice within the trade to sell the merchandise at full price;
  • Products are returned to Tiens within one year from the date of purchase;
  • The products expired date has not elapsed;
  • The products contains current Tiens labelling. Any merchandise that is clearly identified at the time of sale as non returnable, discontinued or a seasonal item, shall not be resaleable.
  • Return Procedure:
  • To receive refund, exchange or replacement on products purchased, an Independent Consultant must:
  • Obtain Authorisation from Tiens Customer Service Department.
  • Return the products with original packing slip to Tiens.
  • Use proper shipping carton and packaging material when returning the products. The Independent Consultant is responsible for tracing the return shipment when necessary.
  • Enclose with a return explanation letter, a copy of Original sales receipt must accompany all returned products.
  • Only the Independent Consultant who ordered the products may return it.
  • Tiens is not liable for items lost or damaged in transit.
    No refund or replacement of products will be made if the above conditions of these are not met.
  • Transaction Currency:
  • Australian Dollar

  • Security and Privacy:
  • Tiens use the latest SSL encryption (128 bit) technology to ensure all Indepedent Consultant payment details are kept secure. We do not sell, rent or disseminate any of the information to other parties.

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